{"id":1768,"date":"2021-01-28T10:24:18","date_gmt":"2021-01-28T10:24:18","guid":{"rendered":"https:\/\/declix.io\/blog\/?p=1768"},"modified":"2021-01-28T10:26:37","modified_gmt":"2021-01-28T10:26:37","slug":"live-support-app","status":"publish","type":"post","link":"https:\/\/declix.io\/blog\/live-support-app","title":{"rendered":"Live Support App for your online visitors"},"content":{"rendered":"<p>Less than 20 seconds to convince your website visitors to stick with you. That is the time you have according to <a href=\"https:\/\/www.nngroup.com\/articles\/how-long-do-users-stay-on-web-pages\/\">Nielson Norman Group<\/a>. So what to do on a dense administrative website? A not very intuitive E-commerce platform? Did you know that 1 failure will discourage your visitor and they will abandon their transaction? We believe that a live Support App for your online visitors is the solution.<\/p>\n<p>That is how we created Declix the Live Support app where in just 1 click through the web browser, your visitor is connected to your assistant via chat, video and screen sharing.<\/p>\n<p>Surely you invest in sales assistant in your stores or administrators in your offices? However the trafic online is superior to \u00a0the passage in your offices or shops.<\/p>\n<p>Declix is a web application (SaaS) that integrates to your website in the shape of a widget.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69e941ac08a3d\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69e941ac08a3d\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/declix.io\/blog\/live-support-app\/#How_does_Declix_Live_Support_App_work\" >How does Declix Live Support App work?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/declix.io\/blog\/live-support-app\/#The_assistant\" >The assistant<\/a><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/declix.io\/blog\/live-support-app\/#control_panel\" >control panel<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/declix.io\/blog\/live-support-app\/#providING_Live_support\" >providING Live support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/declix.io\/blog\/live-support-app\/#Incoming_calls\" >Incoming calls<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/declix.io\/blog\/live-support-app\/#video_audio_chat_screen_sharing\" >video, audio, chat &amp; screen sharing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/declix.io\/blog\/live-support-app\/#case_creating\" >case creating<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/declix.io\/blog\/live-support-app\/#customer_assistant_rating\" >customer \/ assistant rating<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/declix.io\/blog\/live-support-app\/#The_website_visitor\" >The website visitor<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/declix.io\/blog\/live-support-app\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"How_does_Declix_Live_Support_App_work\"><\/span>How does Declix Live Support App work?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"The_assistant\"><\/span>The assistant<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h5><span class=\"ez-toc-section\" id=\"control_panel\"><\/span>control panel<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>The assistant will connect to the platform via the web browser. They will need to insert their credentials.<\/p>\n<div id=\"attachment_1769\" style=\"width: 437px\" class=\"wp-caption alignnone\"><img fetchpriority=\"high\" decoding=\"async\" aria-describedby=\"caption-attachment-1769\" class=\" wp-image-1769\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/1.png\" alt=\"backend tool\" width=\"427\" height=\"309\" \/><p id=\"caption-attachment-1769\" class=\"wp-caption-text\">backend tool<\/p><\/div>\n<p>Once connected they have access to their control panel. From there they can:<\/p>\n<ul>\n<li>Provide support<\/li>\n<li>check ongoing cases<\/li>\n<li>check other connected assistants<\/li>\n<li>Administrate new assistants<\/li>\n<li>Change their own personal information<\/li>\n<\/ul>\n<div id=\"attachment_1770\" style=\"width: 485px\" class=\"wp-caption alignnone\"><img decoding=\"async\" aria-describedby=\"caption-attachment-1770\" class=\" wp-image-1770\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/2.png\" alt=\"Admin panel\" width=\"475\" height=\"333\" \/><p id=\"caption-attachment-1770\" class=\"wp-caption-text\">Admin panel<\/p><\/div>\n<h5><span class=\"ez-toc-section\" id=\"providING_Live_support\"><\/span>providING Live support<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>By clicking on the start button, the assistant is ready to provide live support to the website visitors. The assistant is ready to welcome calls. They may decide to have the camera on or off.<\/p>\n<div id=\"attachment_1771\" style=\"width: 450px\" class=\"wp-caption alignnone\"><img decoding=\"async\" aria-describedby=\"caption-attachment-1771\" class=\" wp-image-1771\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/live-support.png\" alt=\"live support\" width=\"440\" height=\"281\" \/><p id=\"caption-attachment-1771\" class=\"wp-caption-text\">live support<\/p><\/div>\n<div id=\"attachment_1772\" style=\"width: 457px\" class=\"wp-caption alignleft\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1772\" class=\" wp-image-1772\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/3-2.png\" alt=\"live support camera off\" width=\"447\" height=\"316\" \/><p id=\"caption-attachment-1772\" class=\"wp-caption-text\">live support camera off<\/p><\/div>\n<h5><span class=\"ez-toc-section\" id=\"Incoming_calls\"><\/span>Incoming calls<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>When a website visitor decides to click on the live support widget, the assistant will hear a ring. The incoming information regarding system, language and IP number will also be provided.<\/p>\n<div id=\"attachment_1773\" style=\"width: 458px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1773\" class=\" wp-image-1773\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/4.png\" alt=\"incoming call\" width=\"448\" height=\"318\" \/><p id=\"caption-attachment-1773\" class=\"wp-caption-text\">incoming call<\/p><\/div>\n<p>The assistant can hear BUT not see the website visitor. This is a privacy decision taken internally. The assistant can also decide to keep the camera off.<\/p>\n<h5><span class=\"ez-toc-section\" id=\"video_audio_chat_screen_sharing\"><\/span>video, audio, chat &amp; screen sharing<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>Our Live Support App takes Live Chat to a new dimension. Not only can you chat, but you can talk. The assistant can help you with your shopping choices but also with your navigation difficulties. The visitor can decide to share their screen so the assistant can guide him through the next steps. The assistant can never take control of the screen for obvious security reasons.<\/p>\n<div id=\"attachment_1776\" style=\"width: 501px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1776\" class=\"wp-image-1776\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-10.21.09.png\" alt=\"screen sharing\" width=\"491\" height=\"361\" srcset=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-10.21.09-18x13.png 18w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-10.21.09-80x60.png 80w\" sizes=\"(max-width: 491px) 100vw, 491px\" \/><p id=\"caption-attachment-1776\" class=\"wp-caption-text\">screen sharing<\/p><\/div>\n<h5><span class=\"ez-toc-section\" id=\"case_creating\"><\/span>case creating<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>The assistant can create a case and register the user if wished.<\/p>\n<div id=\"attachment_1774\" style=\"width: 1277px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1774\" class=\"size-full wp-image-1774\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-09.08.58.png\" alt=\"case creating\" width=\"1267\" height=\"621\" srcset=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-09.08.58.png 1267w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-09.08.58-768x376.png 768w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-09.08.58-20x10.png 20w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-09.08.58-80x40.png 80w\" sizes=\"(max-width: 1267px) 100vw, 1267px\" \/><p id=\"caption-attachment-1774\" class=\"wp-caption-text\">case creating<\/p><\/div>\n<h5><span class=\"ez-toc-section\" id=\"customer_assistant_rating\"><\/span>customer \/ assistant rating<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>The customer as well as the assistant can be rated. This allows to keep a quality control for employers as well as employees.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"The_website_visitor\"><\/span>The website visitor<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div id=\"attachment_1775\" style=\"width: 2548px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1775\" class=\"size-full wp-image-1775\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-10.41.34.png\" alt=\"website visitors\" width=\"2538\" height=\"1328\" srcset=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-10.41.34.png 2538w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-10.41.34-768x402.png 768w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-10.41.34-1536x804.png 1536w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-10.41.34-2048x1072.png 2048w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-10.41.34-20x10.png 20w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-10.41.34-30x17.png 30w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-10.41.34-75x40.png 75w\" sizes=\"(max-width: 2538px) 100vw, 2538px\" \/><p id=\"caption-attachment-1775\" class=\"wp-caption-text\">website visitors<\/p><\/div>\n<p>The website visitors will discover a widget offering Live Support. All they will need to do is click on the button. Check out<a href=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/screen-rec_light.mov\"> here a live demo of how it works<\/a>.<br \/>\nIn 1 click the visitor is connected to your assistant.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>It is unbelievable to think today that websites do not have Live Support. How can we expect e-commerce to generate the millions forecast without offering this optimised service to generate more sales?<\/p>\n<p>We are convinced that the future will offer this new service to simplify online life. Declix allows to empower the older generation who is less tech savvy. It optimises online sales. It transforms a reactive after sales into a proactive customer service. Declix helps government offices gain in administration efficiency.<\/p>\n<p>Contact us for more information: Support@declix.io<\/p>\n<p><a href=\"https:\/\/www.declix.io\/index.php\">Click here to test our platform.<\/a><\/p>\n<p>We look forward to hearing from you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Less than 20 seconds to convince your website visitors to stick with you. That is the time you have according to Nielson Norman Group. So what to do on a dense administrative website? A not very intuitive E-commerce platform? Did you know that 1 failure will discourage your visitor and they will abandon their transaction? We believe that a live Support App for your online visitors is the solution. That is how we created Declix the Live Support app where in just 1 click through the web browser, your visitor is connected to your assistant via chat, video and screen [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":1778,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[107,103,152,116,157],"tags":[814,820,810,808,816,818,812,822],"class_list":["post-1768","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-advice","category-instant-support","category-review","category-software","category-trick-tips","tag-assist-online-visitors","tag-declix-technology","tag-live-chat","tag-live-support","tag-live-support-app","tag-live-support-app-for-your-online-visitors","tag-online-support","tag-saas"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Live Support App to assist your online visitors | Declix<\/title>\n<meta name=\"description\" content=\"Increase your sales, help with the administration, empower the older generation, there is no coming back from our Live Support | Declix\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/declix.io\/blog\/live-support-app\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Live Support App to assist your online visitors | Declix\" \/>\n<meta property=\"og:description\" content=\"Increase your sales, help with the administration, empower the older generation, there is no coming back from our Live Support | Declix\" \/>\n<meta property=\"og:url\" content=\"https:\/\/declix.io\/blog\/live-support-app\" \/>\n<meta property=\"og:site_name\" content=\"Declix\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Declix.ch\/\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/Declix.ch\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-01-28T10:24:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-01-28T10:26:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/DeClix-HOME.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1274\" \/>\n\t<meta property=\"og:image:height\" content=\"666\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Declix\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@declix_CH\" \/>\n<meta name=\"twitter:site\" content=\"@declix_CH\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Declix\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/declix.io\/blog\/live-support-app#article\",\"isPartOf\":{\"@id\":\"https:\/\/declix.io\/blog\/live-support-app\"},\"author\":{\"name\":\"Declix\",\"@id\":\"https:\/\/declix.io\/blog\/#\/schema\/person\/dffe2a4a5a9f8ca94ddde00cffdc1e59\"},\"headline\":\"Live Support App for your online visitors\",\"datePublished\":\"2021-01-28T10:24:18+00:00\",\"dateModified\":\"2021-01-28T10:26:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/declix.io\/blog\/live-support-app\"},\"wordCount\":640,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/declix.io\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/declix.io\/blog\/live-support-app#primaryimage\"},\"thumbnailUrl\":\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/DeClix-HOME.jpg\",\"keywords\":[\"assist online visitors\",\"Declix technology\",\"live chat\",\"live support\",\"live support app\",\"live support app for your online visitors\",\"online support\",\"SaaS\"],\"articleSection\":[\"Advice\",\"Instant Support\",\"Review\",\"Software\",\"Trick &amp; 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