{"id":1786,"date":"2021-01-29T08:20:57","date_gmt":"2021-01-29T08:20:57","guid":{"rendered":"https:\/\/declix.io\/blog\/?p=1786"},"modified":"2021-01-29T08:20:57","modified_gmt":"2021-01-29T08:20:57","slug":"aide-en-ligne-pour-vos-visiteurs-web","status":"publish","type":"post","link":"https:\/\/declix.io\/blog\/aide-en-ligne-pour-vos-visiteurs-web","title":{"rendered":"Aide en ligne pour vos visiteurs web"},"content":{"rendered":"<p class=\"tw-data-text tw-text-large XcVN5d tw-ta\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"fr\">Moins de 20 secondes pour convaincre les visiteurs de votre site Web de rester avec vous. C&#8217;est le temps dont vous disposez selon <a href=\"https:\/\/www.nngroup.com\/articles\/how-long-do-users-stay-on-web-pages\/\">Nielson Norman Group. <\/a><\/span><span style=\"font-size: 1.21429rem;\">Alors que faire sur un site administratif dense? Une plateforme de commerce \u00e9lectronique pas tr\u00e8s intuitive? Saviez-vous qu&#8217;un \u00e9chec d\u00e9couragera votre visiteur. Celui-ci abandonnera sa transaction? Nous pensons qu&#8217;une application d&#8217;aide en ligne pour vos visiteurs web est la solution.<\/span><\/p>\n<p>C&#8217;est ainsi que nous avons cr\u00e9\u00e9 <a href=\"https:\/\/declix.io\">Declix<\/a> l&#8217;application d&#8217;aide en ligne o\u00f9, en un seul clic via le navigateur Web, votre visiteur est connect\u00e9 \u00e0 votre assistant via le chat, vid\u00e9o et partage d&#8217;\u00e9cran.<\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large XcVN5d tw-ta\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"fr\">Vous investissez s\u00fbrement dans des vendeurs dans vos magasins ou des administrateurs dans vos bureaux? Cependant le trafic en ligne est sup\u00e9rieur au passage dans vos bureaux ou magasins. \u00a0Etonnamment, en ligne vous n&#8217;avez ni assistants, ni de vendeurs.<\/span><\/p>\n<p>Declix est une application Web (SaaS) qui s&#8217;int\u00e8gre \u00e0 votre site Web sous la forme d&#8217;un widget.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69e1431adfeff\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69e1431adfeff\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/declix.io\/blog\/aide-en-ligne-pour-vos-visiteurs-web\/#Comment_fonctionne_lapplication_Declix_Aide_en_Ligne\" >Comment fonctionne l&#8217;application Declix Aide en Ligne?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/declix.io\/blog\/aide-en-ligne-pour-vos-visiteurs-web\/#Lassistant\" >L&#8217;assistant<\/a><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/declix.io\/blog\/aide-en-ligne-pour-vos-visiteurs-web\/#Panneau_de_configuration\" >Panneau de configuration<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/declix.io\/blog\/aide-en-ligne-pour-vos-visiteurs-web\/#Fournir_laide_en_ligne\" >Fournir l&#8217;aide en ligne<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/declix.io\/blog\/aide-en-ligne-pour-vos-visiteurs-web\/#les_appels_entrants\" >les appels entrants<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/declix.io\/blog\/aide-en-ligne-pour-vos-visiteurs-web\/#video_audio_chat_partage_decran\" >vid\u00e9o, audio, chat &amp; partage d&#8217;\u00e9cran<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/declix.io\/blog\/aide-en-ligne-pour-vos-visiteurs-web\/#creation_de_cas\" >cr\u00e9ation de cas<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/declix.io\/blog\/aide-en-ligne-pour-vos-visiteurs-web\/#noter_le_client_lassistant\" >noter le client &amp; l&#8217;assistant<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/declix.io\/blog\/aide-en-ligne-pour-vos-visiteurs-web\/#Le_visiteur_du_site\" >Le visiteur du site<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/declix.io\/blog\/aide-en-ligne-pour-vos-visiteurs-web\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Comment_fonctionne_lapplication_Declix_Aide_en_Ligne\"><\/span>Comment fonctionne l&#8217;application Declix Aide en Ligne?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Lassistant\"><\/span>L&#8217;assistant<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h5><span class=\"ez-toc-section\" id=\"Panneau_de_configuration\"><\/span>Panneau de configuration<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>L&#8217;assistant se connectera \u00e0 la plateforme via le navigateur Web. Il devra ins\u00e9rer leurs informations d&#8217;identification.<\/p>\n<div id=\"attachment_1769\" style=\"width: 437px\" class=\"wp-caption alignnone\"><img fetchpriority=\"high\" decoding=\"async\" aria-describedby=\"caption-attachment-1769\" class=\" wp-image-1769\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/1.png\" alt=\"backend tool\" width=\"427\" height=\"309\" \/><p id=\"caption-attachment-1769\" class=\"wp-caption-text\">Outil backend<\/p><\/div>\n<p>Une fois connect\u00e9s, ils ont acc\u00e8s \u00e0 leur panneau de contr\u00f4le. De l\u00e0, ils peuvent:<\/p>\n<ul>\n<li>Apporter l&#8217;aide en ligne<\/li>\n<li>V\u00e9rifier les cas en cours<\/li>\n<li>V\u00e9rifier les autres assistants connect\u00e9s<\/li>\n<li>Administrer les nouveaux assistants<\/li>\n<li>Modifier leurs informations personnelles<\/li>\n<\/ul>\n<div id=\"attachment_1770\" style=\"width: 485px\" class=\"wp-caption alignnone\"><img decoding=\"async\" aria-describedby=\"caption-attachment-1770\" class=\" wp-image-1770\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/2.png\" alt=\"Admin panel\" width=\"475\" height=\"333\" \/><p id=\"caption-attachment-1770\" class=\"wp-caption-text\">Panneau d&#8217;administration<\/p><\/div>\n<h5><span class=\"ez-toc-section\" id=\"Fournir_laide_en_ligne\"><\/span>Fournir l&#8217;aide en ligne<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>En cliquant sur le bouton D\u00e9marrer, l&#8217;assistant est pr\u00eat \u00e0 fournir de l&#8217;aide en ligne aux visiteurs du site Web. L&#8217;assistant est pr\u00eat \u00e0 accueillir les appels. Ils peuvent d\u00e9cider d&#8217;allumer ou d&#8217;\u00e9teindre la cam\u00e9ra.<\/p>\n<div id=\"attachment_1771\" style=\"width: 450px\" class=\"wp-caption alignnone\"><img decoding=\"async\" aria-describedby=\"caption-attachment-1771\" class=\" wp-image-1771\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/live-support.png\" alt=\"live support\" width=\"440\" height=\"281\" \/><p id=\"caption-attachment-1771\" class=\"wp-caption-text\">Aide en ligne<\/p><\/div>\n<div id=\"attachment_1772\" style=\"width: 457px\" class=\"wp-caption alignleft\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1772\" class=\" wp-image-1772\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/3-2.png\" alt=\"live support camera off\" width=\"447\" height=\"316\" \/><p id=\"caption-attachment-1772\" class=\"wp-caption-text\">Aide en ligne cam\u00e9ra \u00e9teinte<\/p><\/div>\n<h5><span class=\"ez-toc-section\" id=\"les_appels_entrants\"><\/span>les appels entrants<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>Lorsqu&#8217;un visiteur du site Web d\u00e9cide de cliquer sur le widget d&#8217;aide e en ligne, l&#8217;assistant entend une sonnerie. Les informations entrantes concernant le syst\u00e8me, la langue et le num\u00e9ro IP seront \u00e9galement fournies.<\/p>\n<div id=\"attachment_1773\" style=\"width: 458px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1773\" class=\" wp-image-1773\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/4.png\" alt=\"incoming call\" width=\"448\" height=\"318\" \/><p id=\"caption-attachment-1773\" class=\"wp-caption-text\">appels entrants<\/p><\/div>\n<p>L&#8217;assistant peut entendre MAIS ne pas voir le visiteur du site Web. Il s&#8217;agit d&#8217;une d\u00e9cision de confidentialit\u00e9 prise en interne. L&#8217;assistant peut \u00e9galement d\u00e9cider de d\u00e9sactiver sa cam\u00e9ra.<\/p>\n<h5><span class=\"ez-toc-section\" id=\"video_audio_chat_partage_decran\"><\/span>vid\u00e9o, audio, chat &amp; partage d&#8217;\u00e9cran<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large XcVN5d tw-ta\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"fr\">Notre application d&#8217;aide en ligne prend le Live Chat dans une nouvelle dimension. Non seulement vous pouvez chatter, mais vous pouvez parler. L&#8217;assistant peut vous aider dans vos choix d&#8217;achat mais aussi avec vos difficult\u00e9s de navigation. Le visiteur peut d\u00e9cider de partager son \u00e9cran afin que l&#8217;assistant puisse le guider dans les \u00e9tapes suivantes. L&#8217;assistant ne peut jamais prendre le contr\u00f4le de l&#8217;\u00e9cran pour des raisons \u00e9videntes de s\u00e9curit\u00e9.<\/span><\/p>\n<div id=\"attachment_1776\" style=\"width: 501px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1776\" class=\"wp-image-1776\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-10.21.09.png\" alt=\"screen sharing\" width=\"491\" height=\"361\" srcset=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-10.21.09-18x13.png 18w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-10.21.09-80x60.png 80w\" sizes=\"(max-width: 491px) 100vw, 491px\" \/><p id=\"caption-attachment-1776\" class=\"wp-caption-text\">screen sharing<\/p><\/div>\n<h5><span class=\"ez-toc-section\" id=\"creation_de_cas\"><\/span>cr\u00e9ation de cas<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>L&#8217;assistant peut cr\u00e9er un dossier et enregistrer l&#8217;utilisateur s&#8217;il le souhaite.<\/p>\n<div id=\"attachment_1774\" style=\"width: 1277px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1774\" class=\"size-full wp-image-1774\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-09.08.58.png\" alt=\"case creating\" width=\"1267\" height=\"621\" srcset=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-09.08.58.png 1267w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-09.08.58-768x376.png 768w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-09.08.58-20x10.png 20w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-09.08.58-80x40.png 80w\" sizes=\"(max-width: 1267px) 100vw, 1267px\" \/><p id=\"caption-attachment-1774\" class=\"wp-caption-text\">cr\u00e9ation de cas<\/p><\/div>\n<h5><span class=\"ez-toc-section\" id=\"noter_le_client_lassistant\"><\/span>noter le client &amp; l&#8217;assistant<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>Le client ainsi que l&#8217;assistant peuvent \u00eatre \u00e9valu\u00e9s. Cela permet de garder un contr\u00f4le qualit\u00e9 tant pour les employeurs que pour les employ\u00e9s.<\/p>\n<h4 id=\"tw-target-text\" class=\"tw-data-text tw-text-large XcVN5d tw-ta\" dir=\"ltr\" data-placeholder=\"Translation\"><span class=\"ez-toc-section\" id=\"Le_visiteur_du_site\"><\/span><span lang=\"fr\">Le visiteur du site<\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<div id=\"attachment_1775\" style=\"width: 2548px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1775\" class=\"size-full wp-image-1775\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-10.41.34.png\" alt=\"website visitors\" width=\"2538\" height=\"1328\" srcset=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-10.41.34.png 2538w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-10.41.34-768x402.png 768w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-10.41.34-1536x804.png 1536w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-10.41.34-2048x1072.png 2048w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-10.41.34-20x10.png 20w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-10.41.34-30x17.png 30w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/Screenshot-2021-01-28-at-10.41.34-75x40.png 75w\" sizes=\"(max-width: 2538px) 100vw, 2538px\" \/><p id=\"caption-attachment-1775\" class=\"wp-caption-text\">visiteur du site<\/p><\/div>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large XcVN5d tw-ta\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"fr\">Les visiteurs du site d\u00e9couvriront un widget offrant Live Support. Il leur suffira de cliquer sur le bouton. <a href=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/01\/screen-rec_light.mov\">D\u00e9couvrez ici une d\u00e9monstration<\/a> en direct de son fonctionnement. En 1 clic, le visiteur est connect\u00e9 \u00e0 votre assistant.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large XcVN5d tw-ta\" dir=\"ltr\" data-placeholder=\"Translation\"><span lang=\"fr\">Il est incroyable de penser, aujourd&#8217;hui, \u00a0que les sites Web ne disposent pas d&#8217;aide en ligne. Comment peut-on esp\u00e9rer que le commerce \u00e9lectronique g\u00e9n\u00e8re les millions<\/span><span lang=\"fr\">\u00a0sans offrir ce service optimis\u00e9 pour g\u00e9n\u00e9rer plus de ventes?<\/span><\/p>\n<p>Nous sommes convaincus que l&#8217;avenir offrira ce nouveau service pour simplifier la vie en ligne. Declix permet d&#8217;autonomiser la g\u00e9n\u00e9ration plus \u00e2g\u00e9e qui est moins experte en technologie. Elle optimise les ventes en ligne. Elle transforme un apr\u00e8s-vente r\u00e9actif en un service client proactif. Declix aide les administrations publiques \u00e0 gagner en efficacit\u00e9 administrative.<\/p>\n<p>Contactez-nous pour plus d&#8217;informations: Support@declix.io<\/p>\n<p><a href=\"https:\/\/www.declix.io\/get_support.php\">Cliquez ici pour tester notre plateforme.<\/a><\/p>\n<p>Nous avons h\u00e2te d&#8217;avoir de vos nouvelles.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Moins de 20 secondes pour convaincre les visiteurs de votre site Web de rester avec vous. C&#8217;est le temps dont vous disposez selon Nielson Norman Group. Alors que faire sur un site administratif dense? Une plateforme de commerce \u00e9lectronique pas tr\u00e8s intuitive? Saviez-vous qu&#8217;un \u00e9chec d\u00e9couragera votre visiteur. Celui-ci abandonnera sa transaction? Nous pensons qu&#8217;une application d&#8217;aide en ligne pour vos visiteurs web est la solution. C&#8217;est ainsi que nous avons cr\u00e9\u00e9 Declix l&#8217;application d&#8217;aide en ligne o\u00f9, en un seul clic via le navigateur Web, votre visiteur est connect\u00e9 \u00e0 votre assistant via le chat, vid\u00e9o et partage d&#8217;\u00e9cran. [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":1778,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[109,118,105,128],"tags":[825,835,395,839,841,829,831,837,827,833],"class_list":["post-1786","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conseil","category-logiciel","category-support-instantane","category-trucsetastuces","tag-aide-en-ligne","tag-application-live-chat","tag-e-commerce-fr","tag-live-chat-fr","tag-saas-fr","tag-service-apres-vente","tag-service-client","tag-software-service-client","tag-support-en-ligne","tag-ventes-en-ligne"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Application d&#039;aide en ligne pour assister les visiteurs de votre site | Declix<\/title>\n<meta name=\"description\" content=\"Augmentez vos ventes, aidez avec l&#039;administration, responsabilisez l&#039;ancienne g\u00e9n\u00e9ration. 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