{"id":1806,"date":"2021-02-04T10:26:45","date_gmt":"2021-02-04T10:26:45","guid":{"rendered":"https:\/\/declix.io\/blog\/?p=1806"},"modified":"2021-02-04T10:41:42","modified_gmt":"2021-02-04T10:41:42","slug":"support-informatique","status":"publish","type":"post","link":"https:\/\/declix.io\/blog\/support-informatique","title":{"rendered":"Le Support Informatique en 1 clic"},"content":{"rendered":"<p>Declix a d\u00e9but\u00e9 ses activit\u00e9s avec sa plateforme de support informatique en 1 clic.\u00a0Le d\u00e9calage entre les attentes num\u00e9riques de la soci\u00e9t\u00e9 et les comp\u00e9tences r\u00e9elles des gens est alarmant.\u00a0Effectivement, des courses aux d\u00e9clarations d&#8217;imp\u00f4ts en passant par les relations sociales tout se passe en ligne. Comment \u00e9voluer aussi vite que la technologie? Comment se maintenir \u00e0 niveau avec toutes les nouveaut\u00e9s? Declix est votre passerelle entre explosion num\u00e9rique et autonomie.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69d661802b4ec\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69d661802b4ec\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/declix.io\/blog\/support-informatique\/#La_plateforme_de_support_informatique_la_plus_simple_au_monde\" >La plateforme de support informatique la plus simple au monde<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/declix.io\/blog\/support-informatique\/#Comment_ca_marche\" >Comment \u00e7a marche?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/declix.io\/blog\/support-informatique\/#Efficacite\" >Efficacit\u00e9<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/declix.io\/blog\/support-informatique\/#Mais_alors_quel_est_le_cout\" >Mais alors quel est le co\u00fbt?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/declix.io\/blog\/support-informatique\/#Le_portail_de_formation\" >Le portail de formation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/declix.io\/blog\/support-informatique\/#Et_la_securite%E2%80%A6\" >Et la s\u00e9curit\u00e9&#8230;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/declix.io\/blog\/support-informatique\/#Essayez\" >Essayez!<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"La_plateforme_de_support_informatique_la_plus_simple_au_monde\"><\/span>La plateforme de support informatique la plus simple au monde<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Afin de convaincre un public moins r\u00e9ceptif aux progr\u00e8s techniques, nous avons d\u00e9velopp\u00e9 une solution extr\u00eamement simple. En un seul clic depuis le navigateur web, l&#8217;utilisateur est connect\u00e9 \u00e0 un assistant qui saura le guider dans ses difficult\u00e9s.<\/p>\n<p>La connection se fait \u00e0 travers le navigateur. En un clic l&#8217;utilisateur peut voir son assistant, \u00a0lui parler, chatter et \u00a0partager son \u00e9cran. Effectivement, le partage d&#8217;\u00e9cran permet de guider dans les d\u00e9marches.\u00a0Pour des questions de s\u00e9curit\u00e9, l&#8217;assistant ne peut jamais prendre le contr\u00f4le de l&#8217;\u00e9cran.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Comment_ca_marche\"><\/span>Comment \u00e7a marche?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Rendez-vous sur notre page<a href=\"https:\/\/www.declix.io\/index.php\"> declix de support informatiqu<\/a>e.<\/p>\n<div id=\"attachment_1808\" style=\"width: 554px\" class=\"wp-caption alignnone\"><img fetchpriority=\"high\" decoding=\"async\" aria-describedby=\"caption-attachment-1808\" class=\"wp-image-1808\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/02\/Screenshot-2021-02-03-at-09.17.00.png\" alt=\"support informatique\" width=\"544\" height=\"248\" \/><p id=\"caption-attachment-1808\" class=\"wp-caption-text\">support informatique<\/p><\/div>\n<p>Depuis cette page, il \u00a0suffit de cliquer sur le bouton central. &#8220;Cliquez ici pour contacter&#8221;.<\/p>\n<div id=\"attachment_1809\" style=\"width: 310px\" class=\"wp-caption alignnone\"><img decoding=\"async\" aria-describedby=\"caption-attachment-1809\" class=\"wp-image-1809\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/02\/Screenshot-2021-02-03-at-09.23.10.png\" alt=\"cliquez pour contacter\" width=\"300\" height=\"271\" srcset=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/02\/Screenshot-2021-02-03-at-09.23.10.png 792w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/02\/Screenshot-2021-02-03-at-09.23.10-768x694.png 768w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><p id=\"caption-attachment-1809\" class=\"wp-caption-text\">cliquez pour contacter<\/p><\/div>\n<p>Imm\u00e9diatement une fen\u00eatre s&#8217;ouvre pour \u00e9tablir le contact avec l&#8217;assistant concern\u00e9.<\/p>\n<div id=\"attachment_1810\" style=\"width: 860px\" class=\"wp-caption alignnone\"><img decoding=\"async\" aria-describedby=\"caption-attachment-1810\" class=\"size-full wp-image-1810\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/02\/1.jpg\" alt=\"\u00e9tablir le contact\" width=\"850\" height=\"450\" srcset=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/02\/1.jpg 850w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/02\/1-768x407.jpg 768w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/02\/1-20x10.jpg 20w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/02\/1-30x17.jpg 30w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/02\/1-75x40.jpg 75w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/><p id=\"caption-attachment-1810\" class=\"wp-caption-text\">\u00e9tablir le contact<\/p><\/div>\n<p>Le navigateur (chrome, firefox, Safari, etc.) invitera l&#8217;utilisateur \u00e0 accepter de partager le son.<\/p>\n<div id=\"attachment_1811\" style=\"width: 860px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1811\" class=\"size-full wp-image-1811\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/02\/2.jpg\" alt=\"autoriser camera et son\" width=\"850\" height=\"450\" srcset=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/02\/2.jpg 850w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/02\/2-768x407.jpg 768w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/02\/2-20x10.jpg 20w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/02\/2-30x17.jpg 30w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/02\/2-75x40.jpg 75w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/><p id=\"caption-attachment-1811\" class=\"wp-caption-text\">autoriser son<\/p><\/div>\n<p>Pour des questions de confidentialit\u00e9, Declix ne voit pas les utilisateurs. Cependant, ceux-ci voient leur assistant.<\/p>\n<p>En quelques secondes la connexion est \u00e9tablie entre l&#8217;utilisateur et l&#8217;assistant. Imm\u00e9diatement ils pourront se parler.<\/p>\n<div id=\"attachment_1812\" style=\"width: 860px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1812\" class=\"size-full wp-image-1812\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/02\/assistant.jpg\" alt=\"assistant\" width=\"850\" height=\"515\" srcset=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/02\/assistant.jpg 850w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/02\/assistant-768x465.jpg 768w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/02\/assistant-20x11.jpg 20w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/02\/assistant-30x17.jpg 30w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/><p id=\"caption-attachment-1812\" class=\"wp-caption-text\">assistant<\/p><\/div>\n<p>Ils pourront \u00e9galement chatter.<\/p>\n<div id=\"attachment_1813\" style=\"width: 860px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1813\" class=\"size-full wp-image-1813\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/02\/chat2.jpg\" alt=\"chat\" width=\"850\" height=\"535\" srcset=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/02\/chat2.jpg 850w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/02\/chat2-768x483.jpg 768w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/><p id=\"caption-attachment-1813\" class=\"wp-caption-text\">chat<\/p><\/div>\n<p>Finalement l&#8217;utilisateur pourra partager son \u00e9cran afin que l&#8217;assistant puisse le guider dans ses d\u00e9marches.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Efficacite\"><\/span>Efficacit\u00e9<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Le r\u00eave de Declix c&#8217;est que plus personne ne soit bloqu\u00e9 derri\u00e8re son ordinateur \/ tablette \/ smartphone. Le support informatique doit \u00eatre aussi efficace et rentable que possible. Trop de temps est perdu \u00e0 chercher des r\u00e9ponses en ligne alors que la solution est en un clic.\u00a0La majorit\u00e9 des interventions durent moins de 10 minutes.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Mais_alors_quel_est_le_cout\"><\/span>Mais alors quel est le co\u00fbt?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Le conseil est gratuit. Ainsi, l&#8217;utilisateur peut d\u00e9cider de r\u00e9soudre ses difficult\u00e9s seul. S&#8217;il souhaite \u00eatre assist\u00e9, Declix le fait avec joie et annoncera une estimation de temps \/ co\u00fbt de l&#8217;intervention. Il n&#8217;y a ainsi aucune mauvaise surprise. En outre, si l&#8217;utilisateur d\u00e9cide de suivre les conseils seuls, Declix lui transmettra les tutoriels n\u00e9cessaires pour l&#8217;accompagner dans sa d\u00e9marche.<br \/>\nNotre r\u00eave est de vous aider avec votre vie en ligne. La fracture num\u00e9rique est un r\u00e9el probl\u00e8me et le foss\u00e9 se creuse toujours d&#8217;avantage.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Le_portail_de_formation\"><\/span>Le portail de formation<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Declix fournit \u00e9galement un <a href=\"https:\/\/declix.io\/blog\/fr\/\">portail de formation<\/a>. Ce portail est aliment\u00e9 gr\u00e2ce \u00e0 notre exp\u00e9rience et les difficult\u00e9s fr\u00e9quemment rencontr\u00e9es. Ce portait permet \u00e0 quiconque de se former seul, de trouver ses r\u00e9ponses seul.<\/p>\n<p>Nous faisons des vid\u00e9os explicatives sur tous les sujets qui peuvent repr\u00e9senter une difficult\u00e9. Ces vid\u00e9os sont gratuites. Elles viennent compl\u00e9ter notre envie d&#8217;aider les individus avec leur autonomie en ligne. Nous voulons recevoir des suggestions de vid\u00e9os ou tutoriels. Par exemple, si vous souhaitez\u00a0<a href=\"https:\/\/declix.io\/blog\/comment-payer-avec-son-iphone-configuration-et-paiement\">payer avec votre iPhone<\/a>, ou encore comment <a href=\"https:\/\/declix.io\/blog\/comment-faire-un-copier-et-coller-depuis-lordinateur-2020\">faire un copier coller<\/a>.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Et_la_securite%E2%80%A6\"><\/span>Et la s\u00e9curit\u00e9&#8230;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Sans t\u00e9l\u00e9chargement, ni enregistrement, c&#8217;est tout \u00e0 fait anonymement que l&#8217;utilisateur peut se connecter.<\/p>\n<p>L&#8217;assistant ne voit jamais l&#8217;utilisateur. Lorsque l&#8217;utilisateur accepte de partager son \u00e9cran, il s&#8217;agit uniquement d&#8217;un miroir de l&#8217;\u00e9cran. L&#8217;assistant ne peut aucunement prendre le contr\u00f4le. Cela signifie qu&#8217;il ne peut ni prendre des donn\u00e9es, ni mettre des donn\u00e9es sur l&#8217;appareil tiers. Il est essentiel de comprendre cela. Notre technologie ne permet pas de prendre le contr\u00f4le.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Essayez\"><\/span>Essayez!<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Le plus simple c&#8217;est d&#8217;essayer. Le conseil est gratuit, la s\u00e9curit\u00e9 est respect\u00e9e, l&#8217;efficacit\u00e9 est imbattable.<\/p>\n<p>Nous serions ravis de vous accueillir et vous guider dans vos difficult\u00e9s en ligne.<\/p>\n<p>Tous les jeudis de 18:00 \u00e0 22:00 nous offrons nos services gratuitement aux personnes qui en ont besoin et n&#8217;ont pas les moyens de se faire aider.<\/p>\n<p>N&#8217;h\u00e9sitez donc pas \u00e0 transmettre notre lien \u00e0 ceux qui en <a href=\"https:\/\/declix.io\/index.php\">auraient besoin<\/a>.<\/p>\n<p>Nous nous r\u00e9jouissons de vous accueillir.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Declix a d\u00e9but\u00e9 ses activit\u00e9s avec sa plateforme de support informatique en 1 clic.\u00a0Le d\u00e9calage entre les attentes num\u00e9riques de la soci\u00e9t\u00e9 et les comp\u00e9tences r\u00e9elles des gens est alarmant.\u00a0Effectivement, des courses aux d\u00e9clarations d&#8217;imp\u00f4ts en passant par les relations sociales tout se passe en ligne. Comment \u00e9voluer aussi vite que la technologie? Comment se maintenir \u00e0 niveau avec toutes les nouveaut\u00e9s? Declix est votre passerelle entre explosion num\u00e9rique et autonomie. La plateforme de support informatique la plus simple au monde Afin de convaincre un public moins r\u00e9ceptif aux progr\u00e8s techniques, nous avons d\u00e9velopp\u00e9 une solution extr\u00eamement simple. En un [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":1822,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[161,7,105,128],"tags":[825,923,182,925,927,921,919],"class_list":["post-1806","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-evaluation","category-other","category-support-instantane","category-trucsetastuces","tag-aide-en-ligne","tag-aide-informatique","tag-helpdesk","tag-problemes-ordinateurs","tag-service-en-ligne","tag-service-informatique","tag-support-informatique"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Le Support Informatique en 1 clic | Declix: la vie en ligne facile<\/title>\n<meta name=\"description\" content=\"Le support informatique en 1 clic, sans enregistrement, ni t\u00e9l\u00e9chargement, le conseil gratuit, tout 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