{"id":2036,"date":"2021-03-18T10:22:41","date_gmt":"2021-03-18T10:22:41","guid":{"rendered":"https:\/\/declix.io\/blog\/?p=2036"},"modified":"2021-03-18T10:24:07","modified_gmt":"2021-03-18T10:24:07","slug":"le-chat-video-en-direct","status":"publish","type":"post","link":"https:\/\/declix.io\/blog\/le-chat-video-en-direct","title":{"rendered":"Le vid\u00e9o chat en direct pour am\u00e9liorer l&#8217;experience client"},"content":{"rendered":"<p>Etes-vous curieux de savoir ce qu&#8217;est notre vid\u00e9o chat en direct ? Il est temps que vous d\u00e9couvriez notre solution Declix <a href=\"https:\/\/declix.io\/instant-assistant\/\">Live Video Chat.<\/a><\/p>\n<p>Est-il normal que les particuliers aient des difficult\u00e9s en ligne et ne sachent pas vers qui se tourner ? Le commerce \u00e9lectronique atteint des sommets illimit\u00e9s et pourtant, les entreprises n&#8217;offrent gu\u00e8re de soutien en ligne. Les cons\u00e9quences sont des d\u00e9penses inutiles dans le service apr\u00e8s-vente et la perte de nombreux clients.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69e05a4a972b3\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69e05a4a972b3\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/declix.io\/blog\/le-chat-video-en-direct\/#Dun_service_apres-vente_reactif_a_un_service_client_proactif\" >D&#8217;un service apr\u00e8s-vente r\u00e9actif \u00e0 un service client proactif<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/declix.io\/blog\/le-chat-video-en-direct\/#Solution_de_video_chat_en_direct\" >Solution de \u00a0vid\u00e9o chat en direct<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/declix.io\/blog\/le-chat-video-en-direct\/#Du_chat_en_direct_a_la_video_chat_en_direct\" >Du chat en direct \u00e0 la vid\u00e9o chat en direct<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/declix.io\/blog\/le-chat-video-en-direct\/#Alors_quest-ce_qui_vous_retient\" >Alors qu&#8217;est-ce qui vous retient ?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/declix.io\/blog\/le-chat-video-en-direct\/#Assistance_en_ligne_pour_les_particuliers\" >Assistance en ligne pour les particuliers<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Dun_service_apres-vente_reactif_a_un_service_client_proactif\"><\/span>D&#8217;un service apr\u00e8s-vente r\u00e9actif \u00e0 un service client proactif<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Saviez-vous que 70% des exp\u00e9riences d&#8217;achat sont bas\u00e9es sur la fa\u00e7on dont le client se sent trait\u00e9 (McKinsey).<\/p>\n<p>Selon une nouvelle \u00e9tude r\u00e9alis\u00e9e par <a href=\"https:\/\/theharrispoll.com\">Harris Poll<\/a>, 83 % des consommateurs affirment qu&#8217;une exp\u00e9rience positive a plus de valeur que le produit lui-m\u00eame.<\/p>\n<p>Selon une \u00e9tude r\u00e9cente d&#8217;American Express, 86 % des consommateurs sont pr\u00eats \u00e0 payer plus pour une meilleure exp\u00e9rience.<\/p>\n<p>Ces recherches expliquent pourquoi l&#8217;investissement dans l&#8217;exp\u00e9rience client est une priorit\u00e9 absolue pour les entreprises au cours des cinq prochaines ann\u00e9es.<\/p>\n<p>Notre solution de chat vid\u00e9o en direct offre un moyen simple de s&#8217;assurer que vos clients b\u00e9n\u00e9ficient toujours de la meilleure exp\u00e9rience possible.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Solution_de_video_chat_en_direct\"><\/span>Solution de \u00a0vid\u00e9o chat en direct<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>En un seul clic sur le navigateur web, votre client est instantan\u00e9ment connect\u00e9 \u00e0 un assistant par vid\u00e9o, chat, audio et partage d&#8217;\u00e9cran.<img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-2023\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/03\/1-click.png\" alt=\"\" width=\"1895\" height=\"907\" srcset=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/03\/1-click.png 1895w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/03\/1-click-768x368.png 768w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/03\/1-click-1536x735.png 1536w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/03\/1-click-20x10.png 20w\" sizes=\"(max-width: 1895px) 100vw, 1895px\" \/><\/p>\n<div id=\"attachment_2024\" style=\"width: 1144px\" class=\"wp-caption alignnone\"><img decoding=\"async\" aria-describedby=\"caption-attachment-2024\" class=\"size-full wp-image-2024\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/03\/screen-sharing.jpg\" alt=\"Live video chat - screen sharing\" width=\"1134\" height=\"606\" srcset=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/03\/screen-sharing.jpg 1134w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/03\/screen-sharing-768x410.jpg 768w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/03\/screen-sharing-20x10.jpg 20w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/03\/screen-sharing-30x17.jpg 30w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/03\/screen-sharing-75x40.jpg 75w\" sizes=\"(max-width: 1134px) 100vw, 1134px\" \/><p id=\"caption-attachment-2024\" class=\"wp-caption-text\">Vid\u00e9o chat en direct &#8211; partage d&#8217;\u00e9cran<\/p><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Du_chat_en_direct_a_la_video_chat_en_direct\"><\/span>Du chat en direct \u00e0 la vid\u00e9o chat en direct<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Il s&#8217;agit d&#8217;une toute nouvelle fa\u00e7on d&#8217;aborder l&#8217;exp\u00e9rience client. L&#8217;exp\u00e9rience du vid\u00e9o chat en direct pr\u00e9sente de nombreux avantages :<\/p>\n<ul>\n<li>Une r\u00e9ponse plus rapide pour am\u00e9liorer la satisfaction des clients.<\/li>\n<li>R\u00e9duction des demandes apr\u00e8s-vente. L&#8217;approche proactive permet de r\u00e9soudre le doute avant qu&#8217;il ne devienne un probl\u00e8me.<\/li>\n<li>Fid\u00e9lisation des clients.<\/li>\n<li>R\u00e9duit le temps d&#8217;attente pour le support, l&#8217;une des principales raisons de la perte de clients.<\/li>\n<li>Augmente le taux de satisfaction des clients.<\/li>\n<li>Le niveau le plus \u00e9lev\u00e9 de tous les canaux de service \u00e0 la client\u00e8le par rapport \u00e0 l&#8217;e-mail et au t\u00e9l\u00e9phone.<\/li>\n<li>L&#8217;option de partage d&#8217;\u00e9cran permet une meilleure assistance technique \u00e0 distance.<\/li>\n<li>L&#8217;\u00e9tablissement d&#8217;une relation personnelle avec les clients cr\u00e9e de l&#8217;\u00e9motion.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Alors_quest-ce_qui_vous_retient\"><\/span>Alors qu&#8217;est-ce qui vous retient ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>La peur de devoir repenser votre exp\u00e9rience client existante ? De d\u00e9placer votre budget de l&#8217;apr\u00e8s-vente vers l&#8217;exp\u00e9rience client ? Construire une \u00e9quipe d&#8217;assistants comp\u00e9tents ? D\u00e9penser trop de budget en personnel alors que cela peut \u00eatre g\u00e9r\u00e9 par des chat bots ?<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Assistance_en_ligne_pour_les_particuliers\"><\/span>Assistance en ligne pour les particuliers<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Gr\u00e2ce \u00e0 notre plateforme d&#8217;assistance en ligne, nous avons une perspective unique sur l&#8217;exp\u00e9rience client. A longueur de journ\u00e9e, nous assistons des individus avec leur probl\u00e8me en ligne. Ainsi, nous comprenons de l&#8217;int\u00e9rieur o\u00f9 se situent les probl\u00e8mes. Ce qui semble simple et clair d&#8217;un point de vue professionnel peut s&#8217;av\u00e9rer difficile pour les clients. Cette compr\u00e9hension constitue la base de notre savoir faire.<\/p>\n<p>C&#8217;est notre exp\u00e9rience avec les clients qui nous permet de comprendre si bien comment les entreprises doivent am\u00e9liorer leur exp\u00e9rience client.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Etes-vous curieux de savoir ce qu&#8217;est notre vid\u00e9o chat en direct ? Il est temps que vous d\u00e9couvriez notre solution Declix Live Video Chat. Est-il normal que les particuliers aient des difficult\u00e9s en ligne et ne sachent pas vers qui se tourner ? Le commerce \u00e9lectronique atteint des sommets illimit\u00e9s et pourtant, les entreprises n&#8217;offrent gu\u00e8re de soutien en ligne. Les cons\u00e9quences sont des d\u00e9penses inutiles dans le service apr\u00e8s-vente et la perte de nombreux clients. D&#8217;un service apr\u00e8s-vente r\u00e9actif \u00e0 un service client proactif Saviez-vous que 70% des exp\u00e9riences d&#8217;achat sont bas\u00e9es sur la fa\u00e7on dont le client se [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2028,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"video","meta":{"footnotes":""},"categories":[109,161,105],"tags":[827,1367],"class_list":["post-2036","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-conseil","category-evaluation","category-support-instantane","tag-support-en-ligne","tag-video-chat-en-direct","post_format-post-format-video"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Le vid\u00e9o chat en direct pour am\u00e9liorer l&#039;experience client | Declix<\/title>\n<meta name=\"description\" content=\"Declix pr\u00e9sente sa solution de vid\u00e9o chat en direct pour am\u00e9liorer l&#039;exp\u00e9rience client. 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