{"id":2039,"date":"2021-03-18T10:48:09","date_gmt":"2021-03-18T10:48:09","guid":{"rendered":"https:\/\/declix.io\/blog\/?p=2039"},"modified":"2021-03-18T10:53:46","modified_gmt":"2021-03-18T10:53:46","slug":"video-chat-live","status":"publish","type":"post","link":"https:\/\/declix.io\/blog\/video-chat-live","title":{"rendered":"Video Chat Live zur Verbesserung der Kundenerfahrung"},"content":{"rendered":"<p>Sind Sie neugierig zu wissen, was unser Video Chat Live ist? Nun, es ist an der Zeit, dass Sie unsere Declix <a href=\"https:\/\/declix.io\/DE\/assistant-instantane\/\">Video Chat Live <\/a>L\u00f6sung entdecken.<\/p>\n<p>Ist es normal, dass sich Einzelpersonen online abm\u00fchen und nicht wissen, an wen sie sich wenden sollen? Der E-Commerce erreicht unendliche H\u00f6hen und dennoch wird kaum noch Online-Support angeboten. Die Folgen sind unn\u00f6tige Ausgaben im After Sales und das Verpassen zahlreicher Kunden.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69e6f980c149a\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69e6f980c149a\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/declix.io\/blog\/video-chat-live\/#Vom_reaktiven_After_Sales_zum_Kundenservice\" >Vom reaktiven After Sales zum \u00a0Kundenservice<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/declix.io\/blog\/video-chat-live\/#Video_Live_Chat_Losung\" >Video Live Chat L\u00f6sung<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/declix.io\/blog\/video-chat-live\/#Vom_Live-Chat_zum_Live-Video\" >Vom Live-Chat zum Live-Video<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/declix.io\/blog\/video-chat-live\/#Was_halt_Sie_also_zuruck\" >Was h\u00e4lt Sie also zur\u00fcck?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/declix.io\/blog\/video-chat-live\/#Online-Support_fur_Einzelpersonen\" >Online-Support f\u00fcr Einzelpersonen<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Vom_reaktiven_After_Sales_zum_Kundenservice\"><\/span>Vom reaktiven After Sales zum \u00a0Kundenservice<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Wussten Sie, dass 70 % der Kauferfahrungen darauf beruhen, wie sich der Kunde behandelt f\u00fchlt (McKinsey).<\/p>\n<p>Laut einer neuen Studie von <a href=\"http:\/\/theharrispoll.com\">Harris Poll<\/a> sagen 83 % der Verbraucher, dass eine positive Erfahrung mehr wert ist als das Produkt selbst.<\/p>\n<p>Eine aktuelle Studie von American Express ergab, dass 86 % der Verbraucher bereit sind, f\u00fcr ein besseres Erlebnis mehr zu bezahlen.<\/p>\n<p>Diese Untersuchungen erkl\u00e4ren, warum Investitionen in Customer Experience f\u00fcr Unternehmen in den n\u00e4chsten 5 Jahren h\u00f6chste Priorit\u00e4t haben.<\/p>\n<p>Unsere Video Live Chat L\u00f6sung bietet einen einfachen Weg, um sicherzustellen, dass Ihre Kunden immer die beste Erfahrung erhalten.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Video_Live_Chat_Losung\"><\/span>Video Live Chat L\u00f6sung<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Mit nur einem Klick \u00fcber den Webbrowser ist Ihr Kunde sofort mit einem Assistenten \u00fcber Video, Chat, Audio und Bildschirmfreigabe verbunden.<img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-2023\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/03\/1-click.png\" alt=\"\" width=\"1895\" height=\"907\" srcset=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/03\/1-click.png 1895w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/03\/1-click-768x368.png 768w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/03\/1-click-1536x735.png 1536w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/03\/1-click-20x10.png 20w\" sizes=\"(max-width: 1895px) 100vw, 1895px\" \/><\/p>\n<div id=\"attachment_2024\" style=\"width: 1144px\" class=\"wp-caption alignnone\"><img decoding=\"async\" aria-describedby=\"caption-attachment-2024\" class=\"size-full wp-image-2024\" src=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/03\/screen-sharing.jpg\" alt=\"Live video chat - screen sharing\" width=\"1134\" height=\"606\" srcset=\"https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/03\/screen-sharing.jpg 1134w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/03\/screen-sharing-768x410.jpg 768w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/03\/screen-sharing-20x10.jpg 20w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/03\/screen-sharing-30x17.jpg 30w, https:\/\/declix.io\/blog\/wp-content\/uploads\/2021\/03\/screen-sharing-75x40.jpg 75w\" sizes=\"(max-width: 1134px) 100vw, 1134px\" \/><p id=\"caption-attachment-2024\" class=\"wp-caption-text\">Video Live Chat &#8211; Bildschirmfreigabe<\/p><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Vom_Live-Chat_zum_Live-Video\"><\/span>Vom Live-Chat zum Live-Video<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Dies ist eine v\u00f6llig neue Art, sich dem Kundenerlebnis zu n\u00e4hern. Das Video Live Chat-Erlebnis hat zahlreiche Vorteile:<\/p>\n<ul>\n<li>Schnellere Reaktion zur Steigerung der Kundenzufriedenheit.<\/li>\n<li>Reduzieren Sie After-Sales-Anfragen. Der proaktive Ansatz hilft, den Zweifel zu l\u00f6sen, bevor er zu einem Problem wird.<\/li>\n<li>Binden Sie treue Kunden.<\/li>\n<li>Reduziert die Wartezeit auf den Support &#8211; einer der Hauptgr\u00fcnde f\u00fcr die Kundenabwanderung.<\/li>\n<li>Steigert die Zufriedenheitsrate der Kunden.<\/li>\n<li>H\u00f6chster Wert f\u00fcr jeden Kundenservice-Kanal im Vergleich zu E-Mail und Telefon.<\/li>\n<li>Die Share-Screen-Option erm\u00f6glicht einen besseren technischen Fernsupport.<\/li>\n<li>Der Aufbau einer pers\u00f6nlichen Beziehung zum Kunden schafft Emotionen.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Was_halt_Sie_also_zuruck\"><\/span>Was h\u00e4lt Sie also zur\u00fcck?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Die Angst, Ihr bestehendes Kundenerlebnis neu \u00fcberdenken zu m\u00fcssen? Ihr Budget von After Sales auf Customer Experience zu verlagern? Ein Team von kompetenten Assistenten aufzubauen? Zu viel Budget f\u00fcr Personal auszugeben, wenn dies durch Chatbots erledigt werden kann?<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Online-Support_fur_Einzelpersonen\"><\/span>Online-Support f\u00fcr Einzelpersonen<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Dank unserer Online-Support-Plattform haben wir eine einzigartige Perspektive auf Customer Experience. Wir verstehen von innen heraus, wo die Probleme liegen. Was aus professioneller Sicht einfach und klar daherkommt, kann f\u00fcr Kunden ein Kampf sein. Dieses Verst\u00e4ndnis bildet die Grundlage f\u00fcr unsere Beratungsleistung.<\/p>\n<p>Es ist unsere Erfahrung mit Kunden, die es uns erm\u00f6glicht, so gut zu verstehen, wie Unternehmen ihre Customer Experience verbessern m\u00fcssen.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sind Sie neugierig zu wissen, was unser Video Chat Live ist? Nun, es ist an der Zeit, dass Sie unsere Declix Video Chat Live L\u00f6sung entdecken. Ist es normal, dass sich Einzelpersonen online abm\u00fchen und nicht wissen, an wen sie sich wenden sollen? Der E-Commerce erreicht unendliche H\u00f6hen und dennoch wird kaum noch Online-Support angeboten. Die Folgen sind unn\u00f6tige Ausgaben im After Sales und das Verpassen zahlreicher Kunden. Vom reaktiven After Sales zum \u00a0Kundenservice Wussten Sie, dass 70 % der Kauferfahrungen darauf beruhen, wie sich der Kunde behandelt f\u00fchlt (McKinsey). Laut einer neuen Studie von Harris Poll sagen 83 % [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2028,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"video","meta":{"footnotes":""},"categories":[697,689,701,695],"tags":[847,849,1369],"class_list":["post-2039","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-auswertung","category-beratung","category-sofortige-unterstuetzung","category-software-de","tag-kundendienst-anwendung","tag-online-kundendienst","tag-online-support-de","post_format-post-format-video"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Video Chat Live zur Verbesserung der Kundenerfahrung | Declix<\/title>\n<meta name=\"description\" content=\"Declix pr\u00e4sentiert seine Video Chat Live L\u00f6sung zur Verbesserung der Customer Experience. 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