Declix transforms a reactive after sales into a proactive customer service. With no registration, no download, never lose a client again.
The widget is in your website and clients can speak and see their assistant
You can show your client.
What is needed to help their choice.
You can share your client’s screen and guide the trough the process
Declix
will take your customer
Service to
the next quality level.
Use
declix to assist your visitors when
They need
it. You will increase purchase
While
improving service.
Add declix’s widget to your website and be one click away from your
clients.
1 click
away. Declix is the fastest way to help your clients while providing them
guidance, presence and answers.
Take the chat to a real conversation. You can speak via
the web browser and if your clients wish they can even see you.
Declix is personal, yet non intrusive. Be a silent witness and a guided presence. Explain to them the difference between products, answer their questions, help them finalise purchase thanks to the screen sharing option.
Understand your clients’ needs. Be available for your client at any moment. Guide them through the complex process of online shopping. Be rated so you make sure to always have the best customer service.
Do not worry! We can help you. We look after your platform and answer your calls. We specialise in your products and look after your clients. We offer you the software and we only invoice you the minutes spent answering your customers. This allows you to estimate the traffic and at any moment you can take this over and have your own team.
Help your clients online as they encounter problems on your website.
Speak to your clients through the web to advise them and help them. Build a personal relationship.
Your client can see his assistant to build trust and proximity.
The client can rate its assistant. So you can manage quality control. Assistants can rate clients.
Your client can share his screen so your assistant can talk him through the difficulties as they come up.
We manage your website support. No developer nor assistant time needed
1 seat / month
Unlimited contacts
Basic widget
customization - Client call button - Client sound sharing - Backend acces through
login - Direct Chat - Audio calling - Video calling - Share screen - Agent rating - Client rating - - Tech support via Declix
Desktop – Chrome, Edge, Brave, firefox.
Buy Now3-5 seat / month
Unlimited contacts
Basic widget
customization - Client call button - Client sound sharing - Backend acces through
login - Direct Chat - Audio calling - Video calling - Share screen -
Agent rating - Client rating - Tech support via Declix
Desktop – Chrome, Edge, Brave, firefox.
Buy NowComplement with third party integration
Agent rating - Client rating - Case creating - Case tracking - Client registration - File management
according to IP
Time management - Management
administrators and assistants - Invoicing - Mobile versions chat
only - Safari version for
desktop – Ipad, Iphone - Outsourced support
Declix Instant Training is a free training portal.We want people to gain in autonomy. Learn, not forget and know where to find the answers.We create tutorials or videos on any subject to help individuals gain their digital independence.
More informationDeclix Instant Support is a helpdesk for all.We want people to be autonomous with their online life.That is how we developed the easiest and most accessible IT Support platform in the world.
More information