Less than 20 seconds to convince your website visitors to stick with you. That is the time you have according to Nielson Norman Group. So what to do on a dense administrative website? A not very intuitive E-commerce platform? Did you know that 1 failure will discourage your visitor and they will abandon their transaction? We believe that a live Support App for your online visitors is the solution.
That is how we created Declix the Live Support app where in just 1 click through the web browser, your visitor is connected to your assistant via chat, video and screen sharing.
Surely you invest in sales assistant in your stores or administrators in your offices? However the trafic online is superior to the passage in your offices or shops.
Declix is a web application (SaaS) that integrates to your website in the shape of a widget.
Table of Contents
How does Declix Live Support App work?
The assistant
control panel
The assistant will connect to the platform via the web browser. They will need to insert their credentials.
backend tool
Once connected they have access to their control panel. From there they can:
- Provide support
- check ongoing cases
- check other connected assistants
- Administrate new assistants
- Change their own personal information
Admin panel
providING Live support
By clicking on the start button, the assistant is ready to provide live support to the website visitors. The assistant is ready to welcome calls. They may decide to have the camera on or off.
live support
live support camera off
Incoming calls
When a website visitor decides to click on the live support widget, the assistant will hear a ring. The incoming information regarding system, language and IP number will also be provided.
incoming call
The assistant can hear BUT not see the website visitor. This is a privacy decision taken internally. The assistant can also decide to keep the camera off.
video, audio, chat & screen sharing
Our Live Support App takes Live Chat to a new dimension. Not only can you chat, but you can talk. The assistant can help you with your shopping choices but also with your navigation difficulties. The visitor can decide to share their screen so the assistant can guide him through the next steps. The assistant can never take control of the screen for obvious security reasons.
screen sharing
case creating
The assistant can create a case and register the user if wished.
case creating
customer / assistant rating
The customer as well as the assistant can be rated. This allows to keep a quality control for employers as well as employees.
The website visitor
website visitors
The website visitors will discover a widget offering Live Support. All they will need to do is click on the button. Check out here a live demo of how it works.
In 1 click the visitor is connected to your assistant.
Conclusion
It is unbelievable to think today that websites do not have Live Support. How can we expect e-commerce to generate the millions forecast without offering this optimised service to generate more sales?
We are convinced that the future will offer this new service to simplify online life. Declix allows to empower the older generation who is less tech savvy. It optimises online sales. It transforms a reactive after sales into a proactive customer service. Declix helps government offices gain in administration efficiency.
Contact us for more information: Support@declix.io
Click here to test our platform.
We look forward to hearing from you.
